At the end of last week’s Monday Note, I briefly wondered about the rumored Amazon smartphone. Would it follow the Kindle Fire strategy: Pick Android’s lock and sell the device at or below cost in order to lubricate the wheels of Amazon’s e-commerce of tangible and intangible things?
This week, we have the rebirth of another story: the Facebook phone. All Things D, the Wall Street Journal’s site dedicated to… All Things Digital, aired a series of posts focused on Facebook’s hypothetical jump into the smartphone fray. Given the site’s reputation for reliable sources and real writing, this must be more than idle speculation floated for pageviews.
But what’s going on? Why would Facebook — or Amazon — create its own smartphone?
(For the time being, I’ll set aside the 4-year parade of “Google phones”: T-Mobile’s G1 and G2; the ill-fated Nexus One built by HTC and sold by Google; Samsung’s Nexus S and now the Galaxy Nexus. Sign up here; Steve Wozniak got his a few days ago, my turn will surely come soon.
What HTC thinks of its erstwhile beautiful friendship with Google isn’t known, neither is Samsung’s view of being last year’s model now that Google owns Motorola. Nor is Moto’s serenity, or lack of it, when competing with the muscular Korean for the sultan’s favors. This brings back memories of the sorry parade of companies touting their shiny new partnerships with Microsoft, only to be discarded for the next pony in the carousel. We need a little time to figure out who’s playing whom.)
Looking at the PC market, we wonder: There’s no Amazon PC, or Facebook notebook, so why would these companies launch their own Really Personal Computer? What changed?
Google.
When Microsoft unified the PC industry under its tender care, the Web — and thus Web advertising — didn’t exist. For Microsoft, the game was the two-way Windows/Office leverage; the rest of the industry picked up the crumbs that fell from the Wintel table.
When the Web changed the game in the mid-90s, Netscape emerged as the dominant player, at least until Microsoft added Internet Explorer to the Windows/Office engine. Then Google entered the market with what initially looked like a search engine but turned out to be a huge, highly efficient advertising money pump. This left Microsoft (and others) reeling. The Redmond company’s online business keeps losing large amounts of money: $8.5B in the last 9 years!
Although Google confused things by attacking the Office franchise with its Google Docs service, the company’s true M.O. is nonetheless very clear. Advertising generates 95% of Google’s revenue and, probably, 105% of its profits. Google will say and do everything needed to ensure we’re exposed to its advertising radiation pressure at all times, in all venues, and on all devices. Everything is either a means to that end, or an obstacle that must be leveled, disintermediated.
Enter the smartphone.
Google saw it coming. Whether it did or didn’t get the idea because Eric Schmidt, Google’s CEO at the time, sat on Apple’s Board of Directors doesn’t matter for today’s purpose. In August 2005, Google bought Android, a company started by Andy Rubin and others after they sold Danger (no pun) to Microsoft. Google’s first smartphone, the aforementioned G1, looked a lot like Danger’s Sidekick device. After the iPhone came out in 2007, Google’s products took a distinctly Apple bent. Unsurprisingly, Google disagrees with Steve Jobs’ strongly expressed opinion of their “sincere flattery.”
Regardless, Google was right, the smartphone wars are on: This is the new PC, only bigger because it’s smaller, more ubiquitous, more connected, more personal. Google doesn’t want anyone (but themselves) to control the smartphone market the way Microsoft dominated the PC; they don’t want anyone to stand between the viewer and the ads they serve up. With Android, they engineered a Trojan Horse: The ‘‘free and open” smartphone OS came with mandatory Google applications that guarantee the vital revenue-generating exposure to advertising. As Bill Gurley explains in his memorable “The Freight Train That Is Android” post, Google wants its smartphone OS to flatten everything in its path — and they’re succeeding: Android now has more 50% of the smartphone market. That dominant position was taken from Nokia, the former king; from Palm, now deceased; from RIM, sinking fast; and from Microsoft, struggling to get in third place with its truly modern but late to the game Windows Phone 7, this after losing the market because of its creaky Windows Mobile.
(Apple plays a different game. In the quarter ending in September 2011, they had a mere 14% smartphone share, but managed to get more than 52% of smartphone profits.)
Back to Facebook. Both Google and Zuckerberg’s company vie for the same advertising dollars. This makes Google Facebook’s biggest, most direct competitor. The Trojan Horse applications on Android-powered smartphones are a direct threat to Facebook’s advertising business. Just like Google, Facebook wants to maximize our exposure to ads that are finely-tuned using the personal data we provide as a payment for the service. For this, the company needs a well-controlled smartphone.
Apparently, Facebook’s first home grown project was ditched and a manufacturing partner such as HTC is now being considered. For the software, let’s assume that Facebook will following Amazon’s lead and develop an Android “fork”: Open Source code without the Android license and obligations.
The Amazon parallel is useful when considering the technical solution, but it breaks down when we think about revenue generation. Amazon’s forked-Android device, the Kindle Fire, is a way to sell more content by lubricating the purchase and consumption processes. They sell more physical goods as well, all integrated into their very successful Prime deal. We see no such processes and revenues for Facebook. The only justification for a Facebook smartphone would be a better user experience and a more effective vehicle for its advertising business.
It boils down to a comparison. On the one hand, an Android-powered smartphone — a Samsung Galaxy device, perhaps — with one good Facebook application and all the Google applications, the “evil” Google+ insinuating itself everywhere. On the other, a Facebook smartphone, with the Facebook experience on top of everything, its own app store, a Facebook browser, and Facebook Cloud Services.
I can’t help but think that there’s more to this hypothetical Facebook phone than a play against today’s Google+ in defense of today’s Facebook money pump. There must be something else in Facebook’s future, a new revenue stream that it will eventually need to promote/protect. But what?
PS: If we needed confirmation of the impact of smartphones on e-commerce, we just got early reports on Thanksgiving shopping behavior. According to Forbes and IBM Mobile Sales Hit It Out of the Park on Black Friday.
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16 Comments
Great “Follow the money” analysis of Google’s disruption of the old value-added propositions.
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Presumably, @JLG, your attention span is worth more to you than it is to some advertiser unless the ads are incredibly effectively targeted. As someone whose spending is heavily tied to a stable (repetitive) list of staples, plus a very eclectic set of luxuries, I find it hard to imagine that ads work at all for the user’s benefit in the top-quartile demographic; very likely the top 75% wouldn’t be able to justify paying a dollar or two for an app versus watching ads, paying extra for Siri to get results instead of distractions from sellers, etc.
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I don’t see consumer psychology working that way today, certainly not among the Android audience, but wonder whether that’s the next disruption: paying cash for a first class connection versus the cheaper coach ticket where you feel like you need a shower when you put your phone back in your pocket. Or maybe, it IS happening today, with Android users reportedly less frequent online users. Cheaper hardware makes good sense for very occasional online use.
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Specifically regards the Amazon challenge, their inexpensive Trojan Horse may appeal to the price-sensitive types, but these would seem to be exactly the users less likely to spend big on books, music and video. Or is there some sort of negative income elasticity (similar to the Giffen Good effect) to online apps, where lowered income results in more spending?
Yikes, mis-edited.
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…very likely, the top 75% WOULD BE/FEEL BETTER OFF paying a dollar or two for an app versus watching ads, …
Here’s another hypothesis. Depending on your point of view, Facebook has succeeded (or is attempting) to become the de facto issuer of digital identity on the web. The phone is your digital face to the world. The prize in mobile isn’t just advertising, it’s payment. Follow the money, indeed.
Quoticus,
Facebook may be aiming for identity, but G+ is attempting to challenge that (not sure how they will fare long-term, but Google has a very large war chest).
Compare with Apple’s digital wallet – every AppleID is tied to a credit card of some sort, and to register a AppleID (which unlocks many functions in an iPad or iPhone) you need to give them a credit card… this makes future purchases fluid… you can now even purchase Apple hardware using your AppleID in a store – no credit card swipe or even interaction with sales clerk.
Google’s disadvantage against Facebook is that it’s fighting against three or more fronts (vs. Apple, vs. Microsoft and also FB) and it’s not as focused an entity as, say Apple or Facebook.
I want to expand on Walt’s allusion about Android users not being online that much. It’s very ironic that, according to a Google executive testifying under oath in front of the US Senate, 2/3 of Google’s Mobile Search emanates from iOS devices. On that basis, I can’t help wondering whether Google would have been better off not entering the smartphone arena at all but go for a stronger alliance with Apple… Now, as Google has pissed off Apple, their services are gradually being booted out from the iOS ecosystem, starting with SIRI and soon with Apple’s own 3D mapping services.
I think Facebook is doing the very same mistake as Google by not playing nice with Apple to grab a status of “Very Important Partner” inside the iOS ecosystem. Instead they kind of torpedoed Apple’s Ping with “very onerous” terms and apparently doing the same in terms of Facebook integration to iOS, driving Apple to turn to Twitter instead (which leads me to think that Zuckenberg’s language of aiming to be “across all platforms” rather than being a platform in itself is load of BS).
I understand that companies like Google and Facebook want to preserve their independence, hence their resistance to build deep collaboration with Apple; but, again, pissing off the leader never is a good tactic, especially considering that Apple has little to none interest for ad-based revenue models.
As a post-scriptum, I don’t think Facebook is after a new, mysterious revenue stream in their phone efforts (if those are real!) It’s more likely that they want to expand/integrate their already existing communication tools like messaging, videochat and possibly VOIP. For the foreseeable future, Facebook’s revenue sources will most likely remain Ads and Apps; while social services will remain free.
A facebook phone makes total sense, I will take two of them… You can go into technicals all you want re google, thats all crap. Facebook is about communication and I would love to see FB step up to what its really about, and to integrate my experience with FB into my most important communication stream in a way that transcends “apps”.
But facebook has a problem. Its own approach to integrating “apps” is a total pile of suck. Mobile is all about integration, and they will have to think a little deeper than owe lets embrace html 5 to get around that….in fact ALOT deeper.
They will have to pull an Apple with FB technology in place of iOS. I wouldnt count them out and if they try it with serious disruptive intentions, they might just pull it off.
If they do it with the same lackluster, who cares its just cloneware approach that google has taken with plus, the first facebook phone will be a collectors item sold on ebay.
@Bernard SG, you’ve understood the gist of what I wrote but I want to pivot and talk about the value of independence from Apple. They’re NOT in the business of being nice to everybody (although their ad on the back of this week’s New Yorker features “Google” pretty prominently on that map of Point Reyes Station).
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Certainly, if 90% of mobile traffic came from iOS devices, the terms for referring links would be quite a bit more in Apple’s favor, you’d have to believe. I barely understand Facebook’s monetization strategy, so I won’t comment other than generally: I think it’s necessary for firms to put a placeholder, at least, into play and see how it works; they can probably strike BETTER partnership deals if they bring something, such as a few dozen million mobile users, to the table. Will FaceBook succeed? I don’t see how. But in 1980 I couldn’t understand why people wanted VisiCalc, with so much less power and I/O flexibility than FORTRAN or BASIC. So I’ll watch with interest.
Quoticus – I was going to post that. FB is about identity and communication. The world is going mobile. Our phones are a digital proxy for ourselves. Our phones know our real social graph – who we call, how often, how many mails we get on weekends and from whom. FB is losing out on that and stands to be dis-intermediated.
FB can be an app on somebody else’s platform, always hoping the phone OS makers don’t just build all relevant FB features directly into the operating system, or they can change the fight by competing for that platform.
Walt, of course Apple (nor Google nor Facebook) is in the business of being nice. However they all are in the business of making profits and, at this point, as far as Google is concerned, the Android adventure is cash-draining: the Motorola mobility acquisition, the potential nuclear meltdown if Oracle wins its lawsuit (and I wouldn’t bet against that!), Microsoft levying a tax on every Android handset sold and so on and so forth… All of that seems to be a heavy price to pay to protect oneself from some hypothetical ‘Apple imperialism’.
Just in is some news about a patent Apple is filing for ( http://www.patentlyapple.com/patently-apple/2011/11/apple-reveals-new-ios-developments-social-networking-app.html ); guess what? It suggests Apple seriously considers some big social-networking move. I’m not saying it would kill FB. Of course it won’t, but it could hurt badly while I can’t help thinking that Apple wouldn’t bother if they had that iOS’ Facebook-integration secured already.
Google, and now Facebook are making a classic strategic misstep, which is to lose their focus.
Typo here too: I meant “Apple (…) is NOT in the business of being nice,” of course!
Bernard,
Its only a misstep if they make it. You or I dont know what FB is GOING to do. But even though they have left platform to others doesnt mean they will do that in mobile forever.
In fact, I believe FB HAS TO make a big move in mobile. Imagine using your phone to call people with FB as your contact list. The whole VOIP/messaging space would bve disrupted. And then FB could deal with (improve) its shitty privacy and app handling issues on a platform that matters to people. And get paid handsomely for doing it right.
Isnt that all FB is is a contact list? With multiple methods of communication?
Its so obvious that if FB doesnt try to own mobile with their own platform that they will be myspaced in 2014.
Great article!
“What” revenue stream probably is the correct question but I’m not so sure that Facebook believes they need to offer an answer, at least not yet.
Zuckerberg has a mission to connect everyone. To do this, it will require Facebook (or easy access to Facebook) everywhere, meaning on every phone, smartphone or otherwise, and without interference (as we should assume Google will attempt on Android).
Facebook has yet to discover a business model as magical and revolutionary as Google’s Adwords. I suspect Facebook’s execs believe that just the very process of connecting billions will, big bang-like, lead to a vast ecosystem of revenue streams.
i suppose they all just want to be sued by Oracle?
With Carrier IQ out, Facebook follows Google…
And maybe Facebook will be sued by Oracle ?
“There must be something else in Facebook’s future, a new revenue stream that it will eventually need to promote/protect. But what?”
Maybe Facebook will become an MVNO on international mobile networks?
good post,thank you share it,i like it very much
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