Comments on: iTunes’ Windows Problem

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By: Example of Good and Bad Design « Another User Interface Blog

Example of Good and Bad Design « Another User Interface Blog — Tue, 02 Oct 2012 12:44:29 +0000

[...] “Today, the toxic waste of success cripples iTunes. There are times when I feel that iTunes has reached Windows Vista bloatware proportions: Increasingly non-sensical complexity, inconsistencies, layers of patches over layers of patches ending up in a structure so labyrinthine no individual can internalize it any longer. (Just like the Tax Code.)” Jean-Louis Gassée [...]

By: Henrik Holmegaard

Henrik Holmegaard — Wed, 18 Apr 2012 06:21:58 +0000

There is iTunes as human interface and there is iTunes as personal library. The latter has to do with how Apple treats content creators and content consumers. This has to do with a change in Apple commercial culture, from a computer hardware supplier, into a computer software supplier, into a complete publishing ecosystem for creators and consumers. OS X previously undid the content creator’s password protection on PDF and still loses a lot of the content creator’s information input. Content consumers are also not correctly treated. If I buy an audio CD, it is mine until the media is ultimately destroyed. Then I have to buy the audio CD again, as I would with printed paper. If I buy audio in the iTunes Store, however, and if my iOS install on my iPhone crashes, I cannot restore my audio purchase from the iTunes Store whereas I can restore my App store and iBook Store purchases. If I procede to repurchase, I’m informed that I’ve already purchased the item, and am about to purchase it again. Somewhat surprised, I checked the Apple iCloud advertising in Danish in case I had misconceived the advertising. It says in gray type at the bottom that in some countries, restoring iTunes Store purchases is not supported. Checking at lower Knowledge Base levels, I found an article that lists the countries in which restoring iTunes Store purchases is, and is not, supported. Now, advertising iCloud, iTunes Store, App Store and iBook Store in Danish to a Danish audience, the fact that the main sell, iTunes, is unsupported should self-evidently be stated at the start. Suppose restoring iTunes Store purchases was advertised in US English in the United States and a lower level Knowledge Base article advises that storing iTunes Store purchases was not supported in the US.
Best wishes,
Henrik Holmegaard

By: Hugh Pickens

Hugh Pickens — Tue, 17 Apr 2012 19:46:14 +0000

http://apple.slashdot.org/story/12/04/17/1440242/itunes-windows-problem

Thanks for your insights.

By: Sahbaa

Sahbaa — Tue, 17 Apr 2012 18:35:42 +0000

In short: I love the iPhone. I adore it. But I have seriously considered abandoning it just because of iTunes. There is really not much more to say.

By: RobDK

RobDK — Mon, 16 Apr 2012 08:41:56 +0000

I love Walt’s comment above!

If we take things to their logical, post-pc worldview, then in 5 years everybody will be using iPads for the majority of ‘pc’-type functions. iTunes on mac or pc will be a minority interest!

Ergo, it is the iOS solution that will be dominant. Maybe the stopgap solution will be to divide iTunes up on pc and mac, as o iOS?!

By: Thad McIlroy

Thad McIlroy — Mon, 16 Apr 2012 05:01:57 +0000

I’m 100% Windows these days, but am no defender of Windows. I use it because certain software that’s important to me happens to be optimized for Windows. Otherwise I’d be on Mac.

You write of iTunes: “Good UI, runs well, doesn’t feel like a dragging-one’s-feet port.” That’s how it felt to me for the first couple of times I used it with my iPhone. But the more I used it the more troubles I encountered. These days I dislike inadvertently launching iTunes as much as I dislike inadvertently launching Adobe Acrobat. I never know whether the outcome will be a system freeze or just a very long wait.

And I notice increasingly that the comments of other Windows users (of both programs) mirror my own.

One commenter suggested that it was part of a semi-secret conspiracy by Apple to quietly encourage Windows users to switch to Macs. On the face of it that seems fanciful but the user experience is certainly consistent with the theory.

The situation is particularly ugly when it comes to ebooks. The iBookstore is well-known to have a weaker selection than either Amazon or Barnes & Noble but the only sure way to check if a title is available from Apple is to launch iTunes. For that reason I no longer bother buying ebooks from Apple, even though Apple does the best job with ebook conversions.

I want Apple to remain a solid ebook competitor: we certainly need all the ammunition we can muster to balance Amazon’s strength.

By: Walt French

Walt French — Mon, 16 Apr 2012 02:57:40 +0000

“Why worry about iTunes? Business is great! That’s the line RIM and Nokia execs once took.”
.
Didn’t take long to frame this issue, did it?
.
This actually WILL be a major challenge, I predict, as the best synchronizing model for music is *NOT* the best for apps, documents or video. And so on: each needs its own.
.
I’m one of the few with an iPod big enough to hold ALL the music that I might want to listen to on the fly (a 160GB Classic). I don’t have to choose. But almost everybody else has to make tough calls about whether they’ll want a particular video for the kids on the plane. …how much incompatibility you can tolerate in your Keynote or spreadsheet or — let’s be real, here, if Apple wants to not cede the 21st century to Microsoft — MS Office.
.
In fact, I’d hazard the guess that lack of iPhone’s Office compatibility is the ONLY reason that Microsoft can hope to use to get into the game. Certainly not the 3% share of phones that Nokia can look forward to for 2012Q4, not even the 5%–7% share that they might have to share with Samsung in 2013Q4.
.
Apple is close to not having to care any more about whether iTunes properly supports Windows. The challenge is whether Apple can build the infrastructure for iOS/OSX.

By: Jack Schofield

Jack Schofield — Sun, 15 Apr 2012 22:59:09 +0000

> (On this topic, the iPhone/iPad maker has done a
> much better job catering to Windows users than what
> RIM/Blackberry and Nokia have done for Mac users.)

Well, third parties might take the view that it’s more important to cater for 1.3 billion Windows users than for 65 million Mac users.

That hardly excuses the sort of bloated, insecure junk that Apple foists on Windows users, though I suppose it might be very hard for Apple to attract competent Windows programmers….